Maximizing efficiency of your workforce…in all situations

Today, enterprises have widely adopted desktop collaboration as an employee productivity tool, dramatically reducing costs and ensuring a competitive position within their respective markets. In fact, penetration levels for enterprise grade Instant Messaging (IM) are predicted to rise from 25% currently to nearly 100% by the end of the decade*. The market acceptance of main stream enterprise collaboration solutions such as Microsoft Office Communications Server (OCS) / Live Communications Server (LCS) and IBM Lotus Sametime have helped fuel this trend coupled with the prior acceptance in the SMB market of open platforms such as Jabber/XMPP. An equally pervasive movement in the enterprise is increasing workforce mobilization with large percentages of the staff being remote from their headquarters or immediate manager, located in the field, or just away from their desk for > 30% of the time. As these trends continue, the challenge for enterprises is to maximize the efficiencies possible through presence-enabled real-time collaboration across all usage situations and to do so in a way that ensures the best integration and flexibility with their current and future IT environments.

The Solution: WebMessenger Mobile Collaboration

Dealing with Communications Overload!

Today’s business environment demands responsiveness and efficiency more than ever before in order to meet rising customer expectations and maintain competitiveness. The use of mobile phones and PDAs has met this increasing market need well over the past decade. However, the growth and usage of mobile devices for all modes of communication has now created a new set of problems that are counter-productive. The sheer volume of messages and calls that are now handled from a business user’s mobile device has made it increasingly difficult to properly prioritize and take appropriate action. The end result is users either continuously checking their messages or, on the other hand, missing critical messages that required immediate response, neither of which can be tolerated in today’s environment. In addition, companies have little control of how staff or specific workgroups deal with this issue to consistently ensure performance objectives are achieved and compliance guidelines are met.

The Solution: WebMessenger Message Alerts

Extending Enterprise Unified Communications to Mobile

As companies realize the tremendous savings IP Telephony provides in terms of capital and operation expenditures, it has become a foregone conclusion that the TDM-based networks and PBX’s of the past will become obsolete, with analysts predicting > 50% of all enterprise telephony seats to be VoIP by 2010. At the same time, enterprises have widely adopted desktop collaboration as an employee productivity tool, dramatically reducing costs and ensuring a competitive position within their respective markets. Collaboration vendors are now working closely with major telephony and IP-PBX suppliers to provide integrated desktop telephony solutions. Embedding call control capabilities such as click-to-call and web conferencing directly into these presence-enabled collaboration solutions increases worker productivity and drives down telecommunications costs. As these trends continue, the challenge for enterprises is to maximize the gains possible through IP Telephony and presence-enabled real-time collaboration across all usage situations to include the > 30% of employees that may only be accessible through a mobile device at any given time, and to do so in a way that ensures the best integration and flexibility with their current and future IT environments.

The Solution: WebMessenger Mobile Voice